Yes. For everyone’s comfort and safety, Small Critters Pet Care accepts dogs weighing 35 pounds or less.

A maximum of four animals can receive care during one visit. Dog, Cat, and Small Pet Visits include one pet. Mixed Pet Visits include two pets. Additional animals can be included by selecting the appropriate Additional Pet add-ons. Tank animals in the same enclosure count as one pet.

Dog Visits are approximately 30 minutes, Cat Visits are approximately 20 minutes, Small Pet Visits are approximately 15 minutes, and Mixed Pet Visits are approximately 40 minutes.

A Dog Visit includes care for one small dog and may include a potty break, feeding, fresh water, playtime, companionship, and other routine care requested by the owner. Up to three additional dogs may be added for an additional fee.

litter-box maintenance, playtime, companionship, and a general wellness check. Up to three additional cats may be added for an additional fee.

A Small Pet Visit includes care for one fish, reptile, bird, rabbit, hamster, guinea pig, amphibian, or other approved small companion. Care may include feeding, fresh water, habitat checks, basic cleaning, lighting or heating checks, and other routine tasks.

A Mixed Pet Visit is designed for households with different types of pets, such as a cat and dog or a cat and reptile. The visit includes two pets and lasts approximately 40 minutes. Up to two additional pets may be added, for a maximum of four animals.

Select one Additional Pet add-on for each animal beyond the number included in your service. Dog, Cat, and Small Pet Visits include one pet, while Mixed Pet Visits include two. Each additional pet is $5 per visit.

Select the Dog Included in Mixed Pet Visit add-on when one or more dogs are part of a Mixed Pet Visit. It is selected only once per visit, regardless of the number of dogs, and adds $5 to each scheduled visit. All dogs must weigh 35 pounds or less.

Yes. Medication administration is available for an additional $8 per visit and must be selected during booking. Medication must be provided in its original labeled container with clear written instructions. Medication services are subject to prior approval and do not include veterinary treatment or medical advice.

Select the Medication Administration add-on once for every visit during which medication is needed. If you schedule multiple visits, Acuity will apply the selected add-on to each visit in that booking.

Yes. Choose “Add Another Time” to select individual dates or “Make Recurring” to schedule consecutive daily visits. The appointment price and all selected add-ons will be charged for each scheduled visit.

Use “Add Another Time” to choose both the morning and evening appointment times. Each time is treated and charged as a separate visit, including any Additional Pet, Dog Included, or Medication add-ons.

You will complete an intake form with information about your pets, routines, feeding, behavior, medical needs, veterinarian, emergency contact, home access, and care instructions. Please provide complete and current information so each pet can receive safe, personalized care.

Please provide enough food, medication, litter, bedding, waste bags, cleaning supplies, habitat supplies, and other necessary items for the entire service period. Dogs must have properly fitted leashes, collars, or harnesses. Carriers and emergency supplies should be easy to locate.

Yes. Depending on your selected preference, you can receive photographs, a brief visit report, or both. Updates may include information about feeding, potty breaks, medication, behavior, and how your pets are doing.

During the intake process, you can indicate whether access will be provided through a key, lockbox, keypad, or another arrangement. Sensitive access codes should be arranged directly rather than placed in general booking notes.

Small Critters Pet Care will attempt to contact you and your emergency contact immediately. If urgent care is reasonably necessary and you cannot be reached, your pet may be taken to your preferred veterinarian or another appropriate veterinary facility if your preferred provider is unavailable.

Yes, but you must disclose anyone who may enter the property, including friends, relatives, cleaners, maintenance workers, or other pet-care providers. Please provide their names and expected schedules to prevent confusion and help keep everyone safe.

Cancellations made at least 48 hours before a scheduled visit are eligible for a full refund. Cancellations made less than 48 hours before the visit are subject to a charge equal to 50% of that visit’s price. For multi-visit bookings, the cancellation deadline applies separately to each scheduled visit.

A consultation is a short opportunity to discuss your pets, routines, home access, medication, behavior, and special care needs. It is especially helpful for new clients, pets with medication or complex routines, and households with multiple types of animals.